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Legal notices and policies: Hôtel Le Voyageur

 

Legal notices

Site publisher

Hôtel Le Voyageur

2250 Sainte‑Anne Boulevard
Quebec, Quebec, G1J 1Y2
Canada

Phone: 418‑661‑4271
Toll‑free: 1‑800‑661‑4271
Email: info@hotellevoyageur.com

Establishment Number (CITQ): 004476

This site is operated by Hôtel Le Voyageur and is governed by the applicable laws of Quebec and Canada.

Site hosting

The website is hosted by:

Shopify Inc.

151 O’Connor Street
Ottawa, Ontario, K2P 2L8
Canada

Intellectual property

All text, photographs, images, logos, videos, and other elements on the Hôtel Le Voyageur website are protected by applicable intellectual property laws.

Any reproduction, distribution, or use, in whole or in part, without the prior written authorization of Hôtel Le Voyageur, is prohibited.

Limitation of liability

Hôtel Le Voyageur makes every effort to ensure the accuracy of the information published on its website. However, no guarantee is given regarding the accuracy, completeness, or permanent updating of the content.

The establishment cannot be held liable for any direct or indirect damages resulting from the use of the site or the inability to access it.

External links

The site may contain links to third‑party sites. Hôtel Le Voyageur assumes no responsibility for the content or practices of these external sites.

 

Privacy policy

Collection of private information

Hôtel Le Voyageur may collect certain personal information, including:

  • First and last name;

  • Email address;

  • Phone number;

  • Mailing address;

  • Information related to bookings;

  • Payment data;

  • Stay preferences;

  • Information transmitted via site forms.

Use of information

The information collected is used to:

  • Process bookings;

  • Provide requested services;

  • Communicate with clients;

  • Improve user experience;

  • Comply with applicable legal obligations;

  • Send promotional communications when consent has been obtained.

Retention and security

Hôtel Le Voyageur implements reasonable security measures to ensure the confidentiality and protection of personal information.

Information is retained only for the duration necessary for the intended purposes or in accordance with legal requirements.

Your rights

In accordance with applicable laws, any person may:

  • Request access to their personal information;

  • Request its rectification;

  • Withdraw their consent where permitted;

  • File a complaint regarding its processing.

Privacy officer

For any questions regarding personal information:

Privacy Officer

Hôtel Le Voyageur
2250 Sainte‑Anne Boulevard
Quebec, Quebec, G1J 1Y
Canada

Email: info@hotellevoyageur.com

 

Cookie policy

The Hôtel Le Voyageur website uses cookies to:

  • Ensure the proper functioning of the site;

  • Improve the browsing experience;

  • Analyze site traffic;

  • Measure the effectiveness of marketing campaigns.

The user may modify their browser settings to manage or disable certain cookies.

 

General terms of use

  • Use of this site implies acceptance of these terms.

  • Hôtel Le Voyageur reserves the right to modify the site content and these terms at any time without notice.

 

General booking terms

  • Reservations made on the site are subject to availability at the time of confirmation.

  • Displayed rates may change without notice, and certain promotions may be subject to specific conditions.

  • A valid credit card may be required to guarantee a reservation.

  • The client is responsible for the accuracy of the information provided during their booking.

 

Cancellation and refund policy

Unless otherwise specified at the time of booking:

  • Any cancellation made at least 24 hours before the scheduled arrival date is free of charge.

  • In the event of a late cancellation or “no‑show,” charges equivalent to one night’s stay may be applied.

  • Non‑refundable or promotional bookings may be subject to specific conditions specified at the time of booking.

  • Applicable refunds are processed via the original payment method.

 

Accessibility

Hôtel Le Voyageur is committed to promoting the accessibility of its website and continually improving the digital experience of its visitors.

For any assistance requests:

Phone: 418‑661‑4271
Email: info@hotellevoyageur.com

 

Request regarding personal information

Any person may submit a request regarding their personal information in order to:

  • Obtain access to it;

  • Request its correction;

  • Withdraw their consent where applicable;

  • File a complaint regarding its processing.

Requests must be addressed to:

Privacy Officer

Hôtel Le Voyageur
2250 Sainte‑Anne Boulevard
Quebec, Quebec, G1J 1Y2
Canada

Email: info@hotellevoyageur.com